Privacy policy.
Flexivet Ltd (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By engaging with our Practices to provide veterinary services or visiting www.palacevets.co.uk, you are accepting and consenting to the practices described in this policy.
For the purpose of the EU General Data Protection Regulation 2016/679, the data controller is Guy Killick
Information categories we may use
We may collect and process the following data about you:
· your name
· your address
· your e-mail address
· your phone number
· your financial information, including bank details and insurance information
· your personal description
· your photograph
Information you give us. You may give us information about you by filling in forms on our website www.palacevets.co.uk (our website) or by corresponding with us by phone, e-mail, face to face in a practice or surgery, or otherwise. This includes information you provide when you engage us to provide the services described in our Terms and Conditions, register to use our website, subscribe to our service, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website
Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information:
· Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
· Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our office.
· Information about the browser (type, version, screen size, etc.), basic information about the user (language, time zone).
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide.
We may collect and process the following data about you:
· your name
· your address
· your e-mail address
· your phone number
· your financial information, including bank details and insurance information
· your personal description
· your photograph
In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may also receive information about you when your pet is referred to us from another practice.
How we use your information
We process your data to provide the services and products defined in our Terms and Conditions. Our legal basis for processing this data falls into one of the following categories:
· To enable us to form a contract with you to provide services
· To serve our legitimate business interests – such as processing a payment or sending you a vaccine reminder
· Where we have your consent – such as for marketing (see the GDPR specific link for more details)
We may share the information about you defined above with certain third parties, to enable us to provide the products and services defined in our Terms and Conditions. These include payment processors, insurers, indemnity providers and other professional and legal advisors, debt recovery agencies, referrals to other vets or specialist clinics and labs or other providers who support us in providing services to your pet.
We will retain information about you for as long as we have a legitimate business interest to do so. After this your information will be securely destroyed where possible or at least anonymised where destruction is technically impossible.
Securing your information
We understand the importance of keeping your information safe and secure, and we use a range of technical and organisational measures to achieve this. We only allow access to your information to those who have a legitimate business need to do so, and under strict confidentiality. We have processes in place to deal with potential breaches to information security, and these include communication to you and our regulators where we are legally required to do so.
Your rights
Under the GDPR you have the following rights over your information:
· To fair processing by us of your information – we have to be clear and transparent about what we do with your information.
· To access, correct, update, or request that we stop processing or delete your information. To exercise these rights please contact us via your practice.
· To opt out of marketing communication – please see the GDPR page on how to do this and the categories of communication we use.
· To withdraw your consent for processing where we rely on your consent to process your information.
· To complain about our collection and processing of your information – you can do this via the ICO at the following link www.ico.org.uk/concerns
If you contact us to exercise any of these rights we may ask for information about you to positively identify you and verify your request is valid.
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device
Your IP address
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with for storage and with Alphabet for data porting.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
You can contact us at Admin@flexivet.co.uk